How can we help you?

Is a permanent internet connection required for my child to study?

No, absolutely not. This is one of EduNova's core innovations. Your child only needs a 2-second connection to synchronize their daily lessons and practice sets (virtually zero data consumption). Afterwards, they can study in full Airplane Mode. This eliminates all digital temptations (social media, notifications) and ensures uninterrupted study sessions even during power outages or network failures.

We have multiple children but only one smartphone at home. Can they share it?

Yes, 100%. EduNova Family was purposefully engineered for African households and siblings. Each child has their own private profile containing their class level, practice exercises, history, and error notebook, secured by their own PIN code. An eldest child preparing for GCE Advanced Level and a younger sibling in Form 2 can seamlessly take turns on the very same phone.

What are the family rates and sibling discounts?

Our pricing is straightforward, without commitment, and adapted to local realities:

• Monthly Plan: 1 000 XAF/month for the 1st child, and 500 XAF/month (50% discount) for each additional sibling.
• Full Annual Pass: 7 000 XAF for the entire school year (and 3 500 XAF from the 2nd child if the 1st child is on the Annual Pass).
• Instant and secure payment via MTN Mobile Money or Orange Money.

Does the Socratic AI Tutor give ready-made answers to students?

Never. The EduNova AI Tutor is pedagogically constrained according to the Socratic method. When a student gets stuck, the tutor never gives the solution outright. It reformulates the question with simpler concepts, reminds them of the required rule or formula, and encourages the student to formulate their own reasoning. Only after genuine effort is the step-by-step resolution revealed.

What should I do if I cannot find my child's specific class or stream?

Our curriculum covers all official secondary levels: Anglophone GCE Board (Form 1 to Upper Sixth, Arts & Sciences) and Francophone MINESEC (6e to Terminale A, C, D, TI). If your child is in primary school or a technical track currently being integrated, you can contact our WhatsApp support directly (+237 679 770 464) to request priority activation for your child's level.

What is Total White-Label for an educational institution?

The application fully reflects your institution's official brand: a dedicated web address (e.g., your-school.edunova.cm), official logo, school colors, and customized virtual assistant name. To parents and students, it is their school's very own digital platform.

Do teachers have extra evening workload or online grading duties?

No, zero additional workload. Exercises are automatically graded in real-time by the pedagogical engine. Teachers do not need to reply to late-night WhatsApp queries. Through the SOS Triage dashboard, teachers spend just 2 minutes before class reviewing exact stumbling blocks their students encountered the night before to tailor classroom instruction.

Can we print paper exam sheets in PDF for classroom evaluations?

Yes. The platform features a customized assessment builder aligned with the Competence-Based Approach (CBA / APC). In just a few clicks, school leadership composes official tests and instantly exports print-ready PDFs for the school printing office, along with complete marking schemes.

How do we schedule a private walkthrough for our school?

Simply reach out to us on WhatsApp at +237 679 770 464. Our team will prepare a customized live demonstration branded with your school's logo and official colors in under 24 hours.

How is our children's academic data protected?

EduNova enforces a strict zero-tolerance policy: no data is ever monetized or sold, and the platform displays zero advertising. Learning progress remains stored locally on the family device using IndexedDB. Only parents maintain control over their children's profiles. To learn more, read our Privacy Policy.